Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. Store credit will be given for the purchase price of all eligible returned merchandise. Store credit may then be used to purchase that same item in a different size or a completely different item. We do not issue refunds. Store credit never expires.
- Returns MUST be postmarked within 21 days of the date you received your shipment.
- Returns must be received in original, unused condition with tags ATTACHED and a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
- Store credit is issued on the date we receive your returned item(s) from you. You are notified via email that store credit has been issued, along with instructions on how to redeem it.
- Please send all returns to
8142 Mall Road
Florence, KY 41042
DAMAGED OR DEFECTIVE ITEMS:
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions.
DAMAGED/DEFECTIVE RETURN PROCESS:
1. Use your smartphone to take pictures of the defective or damaged area and email the images to email@example.com, including the tag in the image showing it is still attached.
2. Indicate "Defective" or "Damaged" in the subject line.
3.Include the first and last name on your Kyoot Klothing account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24 hours.
Accessories, Jewelry, sale, and clearance items may not be returned. These items are FINAL!
IN STORE PURCHASES -
- In store returns are accepted within 21 days of the date of your receipt and are subject to the same policies as above.
- No returns will be allowed for damaged items after leaving the store.
Please do not hesitate to reach out to us through email if you have any further questions.
Thank you for shopping with Kyoot Klothing!