FAQ

The best way to get in touch is through email. If you need to speak with someone on the phone, please send us an email to schedule a call back. 

SHIPPING

When will I receive my order?

Most orders will be shipped the same or next day, but your purchase will definitely be shipped within 3 business days of placing your order. Once shipped, it will take 2-3 business days to receive.

Can I track my order?

Yes. Once your order has shipped, you will be notified via email of the tracking number.

Who will deliver my package?

We ship through the United States Postal Service and use their Priority Shipping. 

Do you offer free shipping?

Of course! There is FREE standard shipping on all orders. We also offer free Priority shipping on all orders over $75. 

Do you offer international shipping?

At this time, we do not offer international shipping. However, we hope to offer international shipping in the future!

BILLING

How can I pay for my order?

You can pay for your order with Shopify Payments, which accepts the following creditors: We also accept payments through PayPal.

Do I have to pay sales tax?

Because we are based in Kentucky, you will only have to pay sales tax if you have an order shipped to a Kentucky address, regardless of billing address. 

RETURNS

Please review our return policy here.  

GIFT CARDS

If you are interested in purchasing a gift card, please send an email to kyootklothing@outlook.com. Please make sure the subject of the email reads “Gift Cards”.

SIZE CHART

Please find our size chart here.